Data and Security
Your privacy is important to us. We collect and use your personal information solely to improve your experience and fulfill your orders. We take your privacy seriously and protect your data using secure methods. Rest assured, your information will never be shared with third parties without your consent, unless required by law.
By using our website, you agree to this privacy policy. If you have any questions or concerns, please contact us at support@ravemind.world.
All content on our website, including images and text, is the exclusive property of Ravemind.
Last updated:Â 20.10.2024
Delivery
Delivery within Lebanon typically takes between 3 to 5 working days. We strive to ensure that your order reaches you promptly and in perfect condition. Please note that delivery times may vary slightly depending on your location and other factors.
Orders and Returns
Confirmation: At Ravemind, every order is carefully confirmed and accepted before processing.
Returns and Exchanges: We do not accept returns, but we are happy to offer exchanges for the same product in a different size within 2 days of receiving your order. Please ensure items are in their original condition with tags attached to qualify.
The Exchange Process: To begin an exchange, please reach out to our customer service within 2 days of receiving your order. Please be aware that you will be responsible for any delivery fees associated with the exchange. However, if the error is on our end, we will cover the costs.
Damaged Products: If your product arrives damaged or defective, inform us right away so we can assist you promptly.
The Cancellation Process: You can cancel your order within 24 hours of placement by reaching out to our customer service team.
Product Availability: All products are subject to availability. If a product becomes unavailable after your order, we will inform you and offer alternatives.
Payment Policy
For orders within Lebanon, we currently accept payments via cash on delivery or through a transfer via Western Union or Whish. If you choose to pay through Western Union or Whish, please note that your order will be processed once we receive confirmation of the payment. Please ensure you provide the necessary payment details promptly to avoid any delays in processing your order.
Contact Information
We are here to help with any questions or concerns you may have. Feel free to reach out to us via email at support@ravemind.world.
Our customer service team is ready to assist you.
Monday to Friday from 9:00 AM to 5:00 PM (GMT+3, Lebanon time).
Amendments
We may update our policies from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision. We encourage you to review our policies periodically to stay informed about how we are protecting your information and managing your orders.
